AWHelp24 received a call from a driver from Poland. The Volvo
tractor's AdBlue system needed immediate attention.
In Germany and other Western European countries, environmental
monitoring is compulsory and fines are levied if standards are not being
met. To ensure compliance, the AdBlue system is used.
Unfortunately AdBlue often fails.
A driver from a Polish haulage firm told the AWHelp24 service operator
that a fault in the AdBlue module caused the Volvo truck to break down
and the driver's speed was limited to 20km/h.
An AWHelp24 service operator found out the location of the truck. As
the nearest AWHelp24 workshop was close by, the driver was asked to
drive up and carry out diagnostics at AWHelp24's workshop in Munich.
The mechanics at AWHelp24 carried out the diagnostics. The
troubleshooting was inconclusive. The AdBlue module could not be
repaired. Together with the manager of the Polish transport company it
was decided to replace the module with a new one.
Need to repair or replace the AdBlue module ? Need to eliminate AdBlue
errors ? Call us.
AWHelp24: Help is closer than you think!