The engine of a Scania car transporter suddenly stopped working on the A2 motorway near 44135 Dortmund. The truck driver was from Lithuania and spoke neither English nor German, which is why he decided to contact Awhelp24´s Germany-wide breakdown service on +49 9771 90 64 5 64 and ordered a towing service.
In less than an hour after transmitting his coordinates via a Messaging-App, the tow truck was already on site and brought the truck to the nearest workshop. Since the Lithuanian was only able to talk in his native language, Awhelp24´s team helped him to communicate with the local mechanics, until both parties agreed on the pricing and the extent of the engine repairs. Soon after the diagnosis, its defective engine block, as well as the head gasket were replaced.
Awhelp24 not only provides support in German, Polish, English, Romanian, Bulgarian, Russian, Ukrainian and Lithuanian, we also have our own professional mechanics who can offer expert advice when it comes to the replacement of individual parts.
If you find yourself in a similar situation and are in need of repairs or a towing service in Dortmund, you can always turn to Awhelp24´s Germany-wide roadside assistance. You can reach our hotline 24/7 on +49 9771 90 64 5 64 & +49 1515 0300916