27.01.21
- Good afternoon. Is this Awhelp24? I am a carrier from Lithuania, our truck is situated in Germany and we want to come to your service to change the alternator.
How much will it cost to repair it?
- Hello, we can repair it, but the work and the spare parts will cost more than a new alternator.
In addition, the new one will get a two years warranty.
- And how much is a new original Mercedes engine? 440 euros?
- No, that is the one from Prestolite, the original alternator for Mercedes Actros MP 4 manufactured by Bosch costs 723 euros.
- That's too expensive for us. Are there any used ones?
- Yes. The price of a used alternator in Germany is 230 euros.
- Do you have a warranty on it?
- No.
- Do we have to give you the old one or can we take it home and have it repaired?
- You can keep it.
- Thank you. I'll think about it.
29.01.21
- Good evening, it's me again.
- Good evening.
- How much will it cost to change the alternator and drive belt on the road? The truck stopped working.
- Tomorrow?
- No, we have a delivery deadline tonight.
- The alternator, the belt, plus an overnight trip, plus the work. That's a total of 1540 euros.
- Can we bargain?
- No.
- All right, send a mechanic...